Question 1

What is chatbot deflection?

Accepted Answer

Chatbot deflection refers to the percentage of customer queries that are successfully handled by an AI chatbot without requiring human agent intervention. It measures how effectively the chatbot can resolve customer issues on its own.

Question 2

What's a typical deflection rate?

Accepted Answer

Typical deflection rates range from 30-60% depending on your use case, industry, and how well the chatbot is trained. Simple FAQ-style queries tend to have higher deflection rates (50-70%), while complex technical support may see lower rates (20-40%).

Question 3

How accurate is this calculator?

Accepted Answer

This calculator provides an estimate based on industry averages and your inputs. Actual results may vary depending on factors like chatbot sophistication, query complexity, implementation quality, and ongoing training. Use these numbers as a baseline for budgeting and planning.

Question 4

What costs are included?

Accepted Answer

This calculator focuses on support labor costs and chatbot subscription costs. It does not include initial implementation costs, training time, integration expenses, or other one-time setup fees. For a complete ROI picture, factor in these additional costs separately.

Chatbot ROI Calculator

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