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Toll-Free vs Local Numbers
Compare toll-free and local phone numbers. Understand the differences in cost, who pays, and best use cases for each type.
Understanding the difference between toll-free and local numbers helps you choose the right option for your needs.
| Feature | Toll-Free | Local |
|---|---|---|
| Example Format | 1-800, 1-888, 1-877 (US) | Area code + 7 digits (e.g., 415-555-1234) |
| Who Pays | Receiver (business) pays | Caller pays (included in their plan) |
| Best For | Customer service, sales lines, professional image | Local business presence, cost-effective solution |
| Geographic Reach | Nationwide | Regional |
| Typical Cost | $10-30/month + per-minute | $1-5/month |
Toll-Free Numbers
Pros
- Free for callers
- Professional appearance
- Nationwide reach
- Easy to remember
Cons
- Higher cost for business
- May not work internationally
- Monthly fees apply
Local Numbers
Pros
- Lower cost for business
- Local trust and familiarity
- Works with all carriers
Cons
- Caller may incur charges
- Limited geographic reach
- Less memorable